Refund Policy

How this policy applies

This policy applies to subscriptions purchased from TeleV IPTV through telev.tv. Contact [email protected] about activation, billing or refund issues.

The package, duration and connection allowance shown at checkout form part of the order. Keep the confirmation and payment reference. A free trial, where offered, can help you check device compatibility before purchase.

Activated subscriptions

Our commercial policy is that an activated subscription is not refundable simply because you change your mind or choose not to use it. We do not offer an additional voluntary refund window through this policy.

This does not make every payment non-refundable. Non-delivery, unresolved faults, billing mistakes and mandatory cancellation or consumer rights are considered under the sections below.

When a refund may be due

Tell support if payment was taken but access was not supplied, if there was a duplicate or incorrect charge, or if a fault on our side prevents the agreed service from working. We may need reasonable troubleshooting information to confirm the problem.

Depending on the circumstances and applicable law, the remedy may be activation, correction, restoration of service, a proportionate price reduction, cancellation or a refund. A request will not be rejected merely because the account has been activated.

Connection and device issues

Poor local connectivity, unsupported applications, incompatible equipment or misuse of third-party software do not automatically establish a fault in our service. Contact us so we can help identify the cause.

This distinction does not override a remedy where we supplied incorrect compatibility information or where the law makes us responsible.

Statutory cancellation rights

If consumer law gives you a right to cancel a distance contract, that right and its applicable time limit remain available unless a lawful exception applies.

Where you expressly request early service delivery, the law may permit a proportionate charge for service already supplied. Exceptions for immediately supplied digital content require the legally necessary consent, acknowledgement and confirmation. Activation alone or a general acceptance of terms does not automatically waive statutory rights.

How to request a review

Email [email protected] with the following information. Do not send passwords, complete card numbers or security codes.

• Your order or transaction reference and the email used to place the order.
• The payment date, amount and package purchased.
• A description of the problem, when it started and any relevant error message or troubleshooting already attempted.
• The outcome you are requesting, such as activation, correction or a refund.

Review, payment returns and disputes

We will review the request and explain the outcome or any further information needed. If a refund is approved or legally required, it will normally be returned through the original payment method where possible. Payment-provider processing times can vary; support can explain the status of a confirmed refund.

You may contact us before approaching your bank or payment provider, but this policy does not prevent a lawful dispute or chargeback. Do not miss a provider’s dispute deadline while waiting for support.

Renewal and policy updates

Where you agreed to recurring billing, cancel future renewal through the relevant account/payment provider or contact support before the renewal date. Cancelling renewal and requesting a refund are separate actions.

The version date appears above. Changes do not retrospectively remove rights attached to an existing order. Read our Terms & Conditions for the related subscription conditions.