Privacy Policy

Who handles your information

TeleV IPTV is responsible for the personal information it handles in connection with telev.tv. Send privacy questions and requests to [email protected].

This notice covers our own activities. Independent payment providers, messaging services and other external websites publish their own privacy information.

Information we receive

We receive information you provide and technical information generated when you use the website or service.

• Contact and account information, such as your name, email address, account details and messages sent to support.
• Order information, including the package selected, transaction reference, payment status and subscription records. Payment details are handled as explained by the chosen payment provider at checkout.
• Technical information, such as IP address, browser/device details, requested pages and security or error logs.
• Information needed to investigate a service problem, complaint, refund or copyright report. Avoid sending unnecessary sensitive data or complete payment credentials.

Why information is used

Depending on your interaction with us, information is used to process orders, provide account access, respond to requests, investigate technical problems and maintain security. It may also be needed for accounting, disputes and legal obligations.

Where data-protection law requires a lawful basis, the relevant basis may be performing a contract or taking requested steps before one, meeting a legal obligation, or a legitimate interest in running and protecting the service. Consent is used where required for optional activities. You can ask which basis applies to a particular use.

Cookies, language selection and optional tracking

Choosing a language uses the page URL, such as /en/, /es/ or /fr/. You do not need an account simply to select a language. Account, checkout or preference features may use cookies or local storage where those features are enabled.

Optional analytics, advertising or marketing cookies should only be used with the consent required by applicable law. Necessary cookies are treated separately. You can manage browser storage through browser settings, although disabling essential storage may affect account or checkout functions.

Where optional consent is requested, you can refuse it or withdraw it through the available controls. This notice is not a substitute for obtaining consent where it is required.

Recipients and external services

When enabled, Google reCAPTCHA v3 protects account forms against automated abuse. Google may process your IP address and browser and device information, and set the _GRECAPTCHA cookie to assess abuse risk. Our server’s verification request does not include account passwords or IPTV credentials. See Google’s Privacy Policy and Terms of Service.

Information may be shared with providers needed to deliver and protect the service, such as hosting, account infrastructure, payment processing and support communications, and with authorities where disclosure is legally required.

Loading external team/channel logos, using an external sports guide or following a messaging/payment link may disclose technical request information to the relevant provider. Those providers’ notices apply to their independent activities.

We do not sell or rent personal information. Information sent with a complaint may be shared with the affected person or an adviser where necessary to investigate or follow a legal process.

International processing

A provider or recipient may process information outside your country. Where applicable law restricts international transfers, the relevant adequacy decision, contractual safeguard or other lawful mechanism must be used. Contact us for information about a transfer relating to your account.

Retention and security

Information is kept for the period needed for its purpose, including providing subscriptions, resolving disputes and meeting applicable record-keeping duties. Retention depends on the type of record and the legal requirements that apply; you can ask us for the criteria relevant to your information.

We use reasonable technical and organisational safeguards. No online service can guarantee absolute security. Keep your credentials safe and report suspected unauthorised access. Copies in backups may remain until they are replaced or removed through the normal backup cycle.

Your data-protection rights

Depending on the law that applies, you may have rights to access and correct information, request erasure or restriction, object to certain uses, receive portable data and withdraw consent. These rights may have conditions or lawful exceptions.

Email [email protected] and explain your request. We may ask for proportionate information to verify identity, without requesting unnecessary documents. We will respond within the legal timeframe that applies.

You may complain to the relevant data-protection authority, including where you live or work where the law provides that option. You do not have to contact us first.

Children and updates

The subscription service is intended for adults aged 18 or over. If you believe a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.

Changes to this notice will be shown with an updated date. Where a change requires a separate notice or fresh consent, publishing a new notice alone does not replace that requirement.